Shipping Policy
At VELYO, we’re committed to delivering your order quickly and reliably across the United States. Please review our shipping policy for details about processing, delivery, and tracking.
Processing Time
-
Orders are processed within 1–2 business days after payment is confirmed.
-
Orders placed on weekends or federal holidays will be processed the next business day.
-
Once shipped, you’ll receive a confirmation email with a tracking number.
Shipping Methods & Delivery Times
-
Standard Shipping (USA): 3–5 business days.
- Worldwide Shipping: 5-7 business days
Delivery times are estimates and may vary due to carrier delays, weather conditions, or peak seasons.
Shipping Costs
-
Shipping fees are calculated at checkout based on your delivery location and chosen shipping speed.
-
We occasionally offer free shipping promotions (e.g., Free Standard Shipping on orders over $100).
Tracking Your Order
-
A tracking number will be provided once your order ships.
-
You can follow your package status on the courier’s website until delivery.
Lost, Delayed, or Damaged Packages
-
If your order does not arrive within the estimated delivery window, contact us at support@velyo.co.
-
For damaged products, please notify us within 48 hours of delivery with photos, and we’ll assist with a replacement.
Incorrect Address or Failed Delivery
-
Customers are responsible for providing the correct shipping address at checkout.
-
VELYO is not responsible for failed deliveries due to incorrect or incomplete addresses.
-
If a package is returned to us due to an incorrect address, additional shipping charges may apply.
Questions?
If you have any questions about shipping within the USA, please reach us at:
📧 support@velyo.co